Privacy Policy
This privacy policy explains what information GEPCOBill.com (“we”, “us”) collects when you use our website, why we collect it, how long we keep it, and the choices you have. We have kept it short and specific, because you deserve to know exactly what happens to the numbers you enter.
Privacy Policy in Brief
The short version: we ask only for a bill reference number or consumer ID, we use it only to fetch your bill, and the lookup expires within an hour. We never ask for your CNIC, phone number or payment details.
Who This Privacy Policy Covers
GEPCOBill.com is an independent website that helps GEPCO consumers check bills and understand charges. We are not GEPCO, PITC, WAPDA or NEPRA. For any privacy question, email contact@gepcobill.com or use our contact page.
Information We Collect and Why
When you check a bill
When you use our bill checker, you enter a 14-digit reference number or a 10-digit consumer ID. Here is exactly what happens next.
- Our server sends the number to the official PITC billing portal, through a relay server we operate in Pakistan, and receives your bill.
- Instead of putting your number in the web address, we create a random link that stops working after 60 minutes.
- To keep the page fast, a copy of the bill may be kept on our server for up to 15 minutes, then it is deleted automatically.
- To stop abuse by bots, we count searches per visitor for 10 minutes using a scrambled (hashed) form of your IP address.
We do not build profiles of the bills people check, and we do not sell or share reference numbers with anyone except the official billing portal that returns your bill.
When you use the calculator
The bill calculator works entirely inside your browser. The units and load you type are never sent to our server.
When you contact us
If you email us or use our contact form, we receive your name, email address and message. We use them only to reply, and we delete messages we no longer need.
Server logs
Like almost every website, our hosting server records basic technical details for each visit, such as IP address, browser type, the page requested and the time. Our host keeps these logs for a limited period for security and troubleshooting.
Cookies and Browser Storage
Cookies and similar storage are small pieces of data saved in your browser. We use them for the purposes below.
| Name or type | Set by | Purpose | How long |
|---|---|---|---|
| gbc-theme (browser storage) | GEPCOBill | Remembers whether you chose the light or dark theme | Until you clear it |
| Recent searches (browser storage) | GEPCOBill | Shows your last few numbers on your own device; a “forget” button deletes them | Until you clear it |
| Advertising cookies | Google and its partners | Serve and measure ads, and limit how often you see them | Varies by cookie |
| Analytics cookies (for example _ga) | Google Analytics | Count visits and show which pages are useful | Up to 2 years |
Browser storage stays on your own device, and we cannot read it from our server. You can clear cookies and site data at any time in your browser settings.
Advertising and Google AdSense
We show ads through Google AdSense to keep the site free. This part of our privacy policy explains how those ads use cookies.
- Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the internet.
- You may opt out of personalised advertising by visiting Google’s My Ad Center. You can also opt out of some third-party vendors’ cookies at aboutads.info.
Other ad vendors and networks may also use cookies to serve ads on our site; you can opt out of many of them at aboutads.info. To learn more, read how Google uses information from sites that use its services and how Google uses cookies in advertising. If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your consent through a Google-certified message before advertising or analytics cookies are used, and you can change your choice at any time.
Analytics
We use Google Analytics to understand how visitors use the site, for example which guides are read most. Google Analytics collects information such as pages visited, time on page and approximate location, and reports it to us in aggregate.
You can prevent Google Analytics from using your data by installing the Google Analytics opt-out browser add-on.
How We Share Information
We do not sell personal information. We share information only in these limited cases.
- The PITC billing portal, which receives your reference number or consumer ID so it can return your bill.
- Service providers such as our hosting company, our relay server provider, Google AdSense and Google Analytics, which process data on our behalf.
- Legal requirements, if a court or government authority in Pakistan lawfully requires it.
How Long We Keep Information
| Information | How long we keep it |
|---|---|
| Bill lookup link (with your number) | 60 minutes, then deleted automatically |
| Cached copy of the bill | Up to 15 minutes |
| Hashed IP address for the rate limit | 10 minutes |
| Emails and contact messages | Only as long as needed to answer and follow up |
| Server logs | A limited period set by our hosting provider |
Your Rights Under This Privacy Policy
You are always in control of your information. Here is what you can do.
- Clear the recent searches on your device with the “forget” button, or clear your browser data.
- Turn off personalised ads in My Ad Center.
- Ask us what information we hold about you, or ask us to correct or delete it, by emailing contact@gepcobill.com.
We will reply to privacy requests within 30 days. Since we keep lookups for such a short time, in most cases we will hold no bill data about you at all.
Children and Our Privacy Policy
Our site is meant for adults who manage household bills. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.
Security
The site uses HTTPS encryption, and our bill checker opens bills in a protected frame on our result page. Even so, no website can promise perfect security, so please never send us your CNIC or banking details.
Links to Other Websites
Our guides link to official sites such as NEPRA, PITC and GEPCO, and ads may link to other companies. Those sites have their own privacy policies, and we are not responsible for how they handle your data.
Changes to This Privacy Policy
If we change how we handle information, we will update this privacy policy and the date below. For significant changes, we will also add a short notice on the homepage.
Questions About This Privacy Policy
Email contact@gepcobill.com or use our contact page, and we will reply within two working days. You may also want to read our terms and conditions and disclaimer.
Last updated: 29 September 2026. Questions: contact@gepcobill.com.