Contact Us
We read every message that arrives, and we reply to most within [2–3] working days. Before you write, one thing will save you time: we are an independent information site, not GEPCO.
That distinction matters because the single most common message we receive asks us to correct a bill or restore a supply. We genuinely cannot do either. What we can do is make sure you reach the people who can, and quickly.
Please Contact GEPCO Directly For
| If You Need This | Go Here Instead |
|---|---|
| Power outage, fault, or anything dangerous | Dial 118 — free, 24 hours, routes to your nearest control room |
| A bill corrected or a disputed amount reviewed | GEPCO complaint portal or your subdivision office |
| A meter tested, replaced or shifted | Your subdivision office, in writing |
| New connection status or a demand notice | The ENC portal, using your tracking ID |
| A payment that has not appeared | Your bank or wallet provider first, then GEPCO |
| Net metering approval | GEPCO, with NEPRA issuing the concurrence |
Our complaints guide sets out the full escalation ladder, including how to take a matter to NEPRA or the Wafaqi Mohtasib when GEPCO does not resolve it. That guide will get you further than an email to us would.
How to Reach Us
You can also use the form below. Both reach the same inbox, so choose whichever suits you.