GEPCO Helpline 118: Complaint and Contact Numbers
The GEPCO helpline is 118. Call it free from any phone to report a power outage, a fault, a billing problem or a meter issue, and you receive a complaint number you can track.
This page lists every verified number you may need, from SMS 8118 and GEPCO’s head office to NEPRA, the Electric Inspector and the Federal Ombudsman. Also, we publish only numbers we could confirm from official sources.
On this page
- GEPCO Helpline Numbers at a Glance
- How to Use the GEPCO Helpline 118
- GEPCO Head Office Contact Details
- Division, Circle and Sub-Division Offices
- Which Number Should You Call?
- Beyond the GEPCO Helpline: Escalation Contacts
- Safety First in an Electrical Emergency
- Tips for a Quicker GEPCO Helpline Call
- Frequently Asked Questions About the GEPCO Helpline
- Save the GEPCO Helpline Today
- More GEPCO Guides
GEPCO Helpline Numbers at a Glance
| Service | Number or contact | Use it for |
|---|---|---|
| GEPCO helpline (PITC contact centre) | 118 | Outages, faults, billing and meter complaints |
| Complaint by SMS | 8118 | Registering a complaint from any mobile |
| Online complaint portal | ccms.pitc.com.pk | Written complaints and tracking |
| Complaint email | ccms@pitc.com.pk | Follow-ups; unresolved cases to qaccms@pitc.com.pk |
| GEPCO head office | PABX 055-9200519 to 26 · Fax 055-9200122 | Office matters and escalation |
| NEPRA consumer affairs | +92 51 2013200 (9 am–5 pm, Mon–Fri) | Complaints GEPCO did not resolve |
| Electric Inspector, Gujranwala Region | 055-9330515 | Metering and billing disputes |
| Wafaqi Mohtasib (Federal Ombudsman) | 1055 · Gujranwala office 055-9330616 | Maladministration complaints |
| Rescue 1122 | 1122 | Electric shock, fire or any danger to life |
How to Use the GEPCO Helpline 118
The 118 line is PITC’s national contact centre for GEPCO and the other government-owned DISCOs. Then it routes your complaint to the right office using your reference number.
After the upgrade in November 2025, the centre also makes a feedback call and reopens complaints that staff closed without a fix. If the line is busy during a storm or a wide outage, send an SMS to 8118 or use the online portal instead.
GEPCO Head Office Contact Details
For matters the helpline cannot settle, you can contact GEPCO’s head office in Gujranwala. In addition, the Customer Services Director’s office handles consumer matters at head-office level.
| Detail | Information |
|---|---|
| Address | 565-A, Model Town, G.T. Road, Gujranwala, Punjab |
| Telephone (PABX) | 055-9200519 to 055-9200526 |
| Fax | 055-9200122 |
| Website | gepco.com.pk |
Start with 118 or your sub-division office, though. Head office usually asks whether you have already complained locally, so keep your complaint number handy.
Division, Circle and Sub-Division Offices
GEPCO serves seven districts through circle, division and sub-division offices. Your bill names your division and sub-division, which is the office to visit for billing corrections and meter issues.
| District | Major towns |
|---|---|
| Gujranwala | Gujranwala city, Kamoke, Nowshera Virkan |
| Wazirabad | Wazirabad, Alipur Chatha |
| Sialkot | Sialkot city, Daska, Sambrial, Pasrur |
| Gujrat | Gujrat city, Kharian, Lalamusa, Sarai Alamgir |
| Hafizabad | Hafizabad city, Pindi Bhattian |
| Narowal | Narowal city, Shakargarh, Zafarwal |
| Mandi Bahauddin | Mandi Bahauddin city, Phalia, Malakwal |
Office phone numbers change often, and we could not verify circle-level numbers from an official list. So ask the GEPCO helpline for the current number of your XEN or SE office when you need to escalate.
Which Number Should You Call?
Picking the right contact first saves time, so use this quick guide before you call.
| Your situation | Who to contact |
|---|---|
| No electricity, a blown fuse or a transformer fault | GEPCO helpline 118 or SMS 8118 |
| A fallen or sparking wire | Stay away; call 118, and 1122 if anyone is in danger |
| A bill that looks wrong | 118, then your sub-division office with a meter photo |
| A faulty or burnt meter | 118 and your sub-division office |
| A new connection or load increase | The ENC portal or your sub-division office |
| A copy of your bill | Our online bill check, no call needed |
| A complaint GEPCO did not fix | NEPRA, then the Electric Inspector or the Ombudsman |
Beyond the GEPCO Helpline: Escalation Contacts
If 118 and your local office do not solve the problem, three independent bodies can help. However, each one expects you to quote your earlier complaint number.
The Pakistan Citizen Portal app is another route for government services. For a step-by-step escalation plan and a sample letter, read our GEPCO complaint guide.
Safety First in an Electrical Emergency
Do not try to repair a service cable, meter or pole yourself. Instead, leave the supply side of your meter to GEPCO staff.
Tips for a Quicker GEPCO Helpline Call
- Keep your 14-digit reference number saved in your phone
- Know your feeder name, printed on the bill, for outage reports
- Describe the problem in one or two clear sentences
- Always ask for the complaint number before you hang up
- Call back with the number if the time limit passes
Frequently Asked Questions About the GEPCO Helpline
What is the GEPCO helpline number?
The GEPCO helpline is 118. It connects you to PITC’s national complaint centre, which serves GEPCO consumers for outages, faults, billing and meter problems.
Is the GEPCO helpline 118 free?
Yes. The upgraded 118 service is free to call from mobiles and landlines, and it can take complaints in several languages.
How can I complain to GEPCO by SMS?
Send your complaint to 8118, the SMS number printed on GEPCO bills. Include your 14-digit reference number and a short description of the problem.
What is the GEPCO head office phone number?
The head office PABX in Gujranwala is 055-9200519 to 055-9200526, and the fax is 055-9200122. The address is 565-A, Model Town, G.T. Road, Gujranwala.
Does GEPCO have a WhatsApp number?
We could not verify an official GEPCO WhatsApp number. Use 118, SMS 8118 or the PITC portal instead, because they give you a trackable complaint number.
Is there a GEPCO email for complaints?
Complaints for GEPCO and other DISCOs go to PITC’s contact centre at ccms@pitc.com.pk. If a complaint stays unresolved, escalate it to qaccms@pitc.com.pk.
How do I check the status of my GEPCO complaint?
Call 118 and quote your complaint number, or track it on the PITC portal with your reference number or complaint number.
What if the GEPCO helpline does not answer?
Try SMS 8118 or the online portal, which work even when phone lines are busy. For urgent danger to life, call Rescue 1122.
Is 118 only for GEPCO?
No. 118 serves the government-owned DISCOs across Pakistan. Your reference number tells the system that you are a GEPCO consumer, and it routes the complaint to your area.
Save the GEPCO Helpline Today
First, save 118 and 8118 in your phone next to your reference number. With both ready, any outage or billing problem is one quick call or message away.
More GEPCO Guides
Disclaimer: GEPCOBill.com is an independent information service. It is not affiliated with Gujranwala Electric Power Company (GEPCO), Power Information Technology Company (PITC), WAPDA or NEPRA. Rules, rates and contact details can change; your printed bill and official notices are final.
Last reviewed: 29 September 2026 by the GEPCOBill editorial team. Numbers checked against PITC’s CCMS portal, GEPCO’s filings with NEPRA, NEPRA’s contact page, the Punjab Energy Department and the Wafaqi Mohtasib office list.